Doesn’t Understand The Custom Part Of Customer, Part 3

Customer: “I want to return this book.”
Me: “Okay, do you have a receipt?”
Customer: “No.”
Me: “Our return policy is 14 days with a receipt, so since this is outside of that, I need to call over a manager. If you don’t mind, it will be just a moment.”

Customer: “I don’t care about your policy; just give me my money back.”
Me: “Ma’am, the manager is the only one who can make that call. I’m sorry.”
Customer: “This is ridiculous. I’m double parked outside.”
Me: “I’m sorry about that, but there’s nothing I can do.”
(The manager comes over. It’s only been about a minute since the customer walked up to me.)
Customer: “God, finally! I need my money back, and I’m double parked outside, so make it quick!”
Manager: “Well, our usual policy is 14 days with a receipt, but we can occasionally make exceptions—”
Customer: “I just read it yesterday!”
Manager: “Wait, you read the whole book?”
Customer: “Yes, and I hated it! That’s why I’m returning it!”
Manager: “Ma’am, that’s not really how a bookstore works. If everyone just returned books after they were done reading them, we would be a library.”
Customer: “I don’t understand what you’re saying.”
Manager: “Well—”
Customer: “—GOD, FINE! Here’s a receipt if you people need it so badly!”
(Customer throws a crumpled, faded receipt at the manager. She catches it and looks at it, shocked.)
Manager: “Ma’am, this receipt is from [Competitor], who went out of business three years ago.”
Customer: “So?”
Manager: “So it’s not even from our store. I can’t give you your money back.”
Customer: *looking out the window, noticing her car is getting a ticket* “Oh my god, I hate this store! I’m never shopping here again!”
Manager: “You never shopped here in the first place!”