Customer: “Yeah, you guys are located in the same plaza as [Bookstore] right?”
Me: Yes, ma’am, we are located a few stores down from [Bookstore]. How can I assist you today?”
Customer: “Are they open?”
Me: “That particular branch of [Bookstore] hasn’t closed their doors yet, but given the fact that they’re going out of business, I’m not sure how much longer they’ll stay open.”
Customer: “Well, I just tried calling them and no one is answering the phone.”
Me: “I do know that they are still open. However it’s possible that whatever few employees are actually still working there are currently assisting other customers at the moment, so I would try giving them a call again a little bit later. In the meantime, is there anything we here at [Home Improvement Store] can help you with today?”
Customer: “Yeah, could you go down to [Bookstore] and see if they have any copies of [various book titles] left?”
Me: “I’m sorry, but no one here is going to be able to leave the store in order to check that for you.”
Customer: “Well, why the h*** not?”
Me: “Because we’re all employees of [Home Improvement Store], not [Bookstore]. We’re all needed here.”
Customer: “You retail people are supposed to go above and beyond for your customers!”
Me: “We do a lot for our customers, ma’am. You, however, have expressed no interest in being our customer, but rather that of [Bookstore].”
Customer: “Well, you’re no f****** help!”
(I ended up transferring her call to my manager, who laughed at her request to send one of his employees to check the inventory of a different store.)
Me: Yes, ma’am, we are located a few stores down from [Bookstore]. How can I assist you today?”
Customer: “Are they open?”
Me: “That particular branch of [Bookstore] hasn’t closed their doors yet, but given the fact that they’re going out of business, I’m not sure how much longer they’ll stay open.”
Customer: “Well, I just tried calling them and no one is answering the phone.”
Me: “I do know that they are still open. However it’s possible that whatever few employees are actually still working there are currently assisting other customers at the moment, so I would try giving them a call again a little bit later. In the meantime, is there anything we here at [Home Improvement Store] can help you with today?”
Customer: “Yeah, could you go down to [Bookstore] and see if they have any copies of [various book titles] left?”
Me: “I’m sorry, but no one here is going to be able to leave the store in order to check that for you.”
Customer: “Well, why the h*** not?”
Me: “Because we’re all employees of [Home Improvement Store], not [Bookstore]. We’re all needed here.”
Customer: “You retail people are supposed to go above and beyond for your customers!”
Me: “We do a lot for our customers, ma’am. You, however, have expressed no interest in being our customer, but rather that of [Bookstore].”
Customer: “Well, you’re no f****** help!”
(I ended up transferring her call to my manager, who laughed at her request to send one of his employees to check the inventory of a different store.)
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